UK Holiday Let Consumer Rights

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Booking affected by COVID-19? It is your right to a full refund! Whoever you booked with.

It is your right to a full refund, no matter what company you booked through if your booking is affected by COVID-19. The holiday let company may offer you a voucher. They may also offer you alternative destinations or dates. But if the alternatives are not satisfactory, you need not accept the offer and can ask for a refund. It is in consumer law, that you are entitled to a full refund.

The “Competition and Markets Authority” has clarified that any cancelation policy that was in place when you booked, is no longer binding and is unenforceable in any of the following circumstances:

  • A business has cancelled a contract without providing any of the promised goods or services
  • No service is provided by a business, for example, because this is prevented by lockdown restrictions
  • A customer cancels or is prevented from receiving the service, for example, due to lockdown restrictions

If you are refused a full refund, we would recommend you report it here: https://www.coronavirus-business-complaint.service.gov.uk/

Good luck, and we hope that this advice has been helpful. We will continue to refund any booking in full that has been impacted by COVID-19.

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