We’ve been eagerly anticipating the announcements today to find out the situation with Suffolk and update you all on your upcoming and prospective trips. As you have probably heard by now, Suffolk is in ‘Tier 2’ — so whilst we are technically out of lockdown, there are a number of restrictions in place that we have to follow
Am I still allowed to travel?
So, whilst we are ‘open for guests’ there are a number of restrictions on who we are allowed to have. As we are in a Tier 2 area guests must fulfill the following criteria:
- Guests must be traveling from a Tier 1 or Tier 2 area.
- Parties must only be made up of 1 household.
We know that some of you will be booked and unfortunately unable to travel and you’re probably wondering what you are entitled to?
Yes, we’re still giving 100% refunds.
If you fall into any of the new restricted categories such as traveling with multiple households or coming from a ‘Tier 3’ are you will be entitled to a full refund. Alternatively, we can move your dates to next year.
Simply get in touch and we’ll get you your money back.
What about Christmas Bubbles?
We are happy to welcome your ‘Christmas Bubble’ as the government have outlined that your bubble can stay in ‘private rented accommodation’.
Between the 23rd and 27th you are allowed to ‘bubble up’ with up to 3 households creating a ‘Christmas Bubble’. You can only be in one ‘bubble’ throughout this period, but we can accept three household ‘Christmas Bubbles’ between these dates.
If you have a booking between these dates we will be contacting you to make sure that you are following the government restrictions. If your reservation expands beyond these days only one household will be able to stay outside of the 23rd – 27th, otherwise we may ask that you change your dates.
Staying safe in Suffolk
We will be contacting all of our upcoming guests to make sure that they’re following the rules to help protect our local communities . We encourage all of our guests that are able to travel to the area to safely support our local businesses that have also been eager to reopen.