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The three tier restrictions:

As a guest you need to be aware of how your local tier impacts a booking with us in Suffolk which is currently in “Tier 1”. The easiest way of looking at it is “You take your tier with you”.

If your primary residence is in:

Tier 1: You may continue with your booking providing you obey national restrictions and observe the rule of 6.

Tier 2: You may continue with your booking providing you do not mix with another household indoors. For example if two families from two different households have a booking at one of our holiday homes you should not continue with the booking. In this event we will refund you in full.

Tier 3: You must not travel to our holiday homes and we will issue you with a full refund. 

Ongoing Refund Policy

The feedback has been tremendous from you all and we continue to offer our promise of 100% refunds in full in the event of any travel restrictions as we have done for the last 6 months. This will continue into 2021 as we are well aware that uncertainty looms for the rest of the year and beyond.

We wish you all the best and look forward to having you in Suffolk in the near future and beyond

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